Girls, have you ever encountered a situation where you talked to customer service for ages, they made all sorts of promises, but nothing actually happened? I recently ran into this, and I’m so frustrated!
Here’s what happened:
1. Problem arises:
I recently bought a dress on a certain platform, but when I received it, the size was wrong and the color was different from the picture. I immediately contacted customer service, and they were relatively polite, saying they could help me exchange the dress or get a refund.
2. Customer service promises:
Customer service said that for an exchange, I would need to send the dress back, and they would send me a new one as soon as they received it. For a refund, they would directly return the money to my account. I chose to exchange the dress, and customer service agreed, even saying they would arrange logistics for me and I just had to wait.
3. Waiting gets me nowhere:
But I waited for days, and I didn’t receive any logistics information. Customer service kept saying they were processing it and asked me to be patient. I urged them every day, and they always said they would arrange it immediately, but they didn’t actually do anything.
4. A simple solution:
I couldn’t take it anymore, so I decided to find a way to solve it myself. I scrolled through the platform’s help page and finally found a “complaint” button! I clicked it, described my experience in detail, and attached screenshots of our chat history.
5. Problem solved:
Surprisingly, within an hour of filing the complaint, customer service contacted me and said they had already arranged logistics for me and would send the new dress as soon as possible. I was so happy! 
Conclusion:
When you encounter this kind of situation where customer service only promises but doesn’t deliver, don’t be afraid to complain! The platform’s complaint mechanism is quite effective and can help you solve the problem quickly.
Sharing my experience:
- Keep evidence of the problem when it happens, such as screenshots of chat history, order screenshots, etc.
- Don’t be afraid to complain, the platform’s complaint mechanism can help you solve the problem quickly.
- Don’t easily believe customer service promises, only when you see actual action does it count.